Free Shipping Service: We provide free standard shipping for all items. If you require expedited shipping, please contact us at service@casainc.com to inquire about the possibility, and if available, any additional charges will be borne by you.
Shipping Locations:
- Shipping is applicable to the United States, excluding Alaska, Hawaii, Puerto Rico, and Guam.
- We do not deliver to FPO, APO, and PO Box addresses.
Shipping Methods:
- Orders will be shipped by express or truck, based on package size.
- Courier logistics partners include UPS, FedEx, USPS, DHL, and more.
- Estimated delivery time for parcel delivery is 4-7 business days. Trucking usually takes 15 days or more, involving warehouse pallets and scheduled pickups.
Shipping and Delivery Estimates:
- In-stock orders are dispatched promptly, often on the same day or the day after.
- If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.
- Credit card payments will be billed within 24 hours. Items are usually shipped out on the next business day after payment is received.
- If you've ordered multiple items with different delivery destinations, separate order shipments may occur.
- Delivery typically takes 5 to 14 days, depending on the destination and the shipping carrier.
Shipping Damage Handling:
- While we take reasonable precautions to prevent shipping damages, incidents can occur.
- If your item is damaged in transit, please select the corresponding item in "My Orders" to apply for a refund or return within 3 business days after receiving your package. Document visible damages (scratches, dents, etc.) or operational damages (system malfunctions) with digital photographs to assist in processing your refund request.
- After placing an order, you'll receive at least two emails.
- An Order Confirmation email upon placing your order, confirming your order details.
- A Shipment Confirmation email after your item ships, including order number, carrier information, order date and time, order status, and package tracking numbers.
Notes:
- Ensure the correct shipping address on your order before payment, as this will be the shipping destination.
- We're not responsible for any return shipping costs if the product doesn't meet your expectations or if you placed an incorrect order after it's been shipped.
Return Policy:
- You can return most items for a refund or store credit within 30 days of delivery.
- All shipping costs (including shipping and returns) are to be borne by you, except for faulty product quality.
- The item must be in its original condition and packaging to be accepted.
- To initiate a return, visit our "Contact Us" page or email service@casainc.com to obtain the return address.
Non-Returnable Items:
- Clearance items, gift cards, personalized items, bundled items at discounted rates, assembled items, items marked "Non-Returnable" on the sale page, and open-box items.
Exceptions for Quality Issues:
- Damaged or defective items do not fall under the non-returnable policy.
Refund Options:
- Choose between store credit or a refund to your original payment method, minus associated return shipping costs.
- Refund timing varies based on the chosen method.
Notes:
- Return shipping costs are your responsibility if the return is initiated by you. The specific fee depends on the chosen courier company.
- If the return is due to our error, such as damaged or incorrect goods received, you will not be charged return shipping fees.